Support
Customer support
Already using a Neovexa product and need a hand? Email us and a person — not a ticket queue — answers within one business day, usually much faster.
Email support
For anything — product questions, account access, bugs, feature requests, or billing. Include your agency name so we can find your account quickly.
support@neovexa.comNeovexa Inc.
2 Broad Street, Suite 609
Bloomfield, NJ 07003
United States
New to Neovexa? Head to the contact page to book a call instead.
Billing and charges
Charges from us appear on card and bank statements as NEOVEXA.COM CAREAVAIL. If you see a charge you have a question about, email support@neovexa.com before disputing it with your bank — we resolve billing questions within one business day, and a quick email is faster than a dispute for everyone.
Agency owners can view every invoice, update the payment method, or cancel a subscription any time from the Billing page inside their CareAvail admin console — no email needed.
Signing in
CareAvail has no passwords: enter your work email at your agency's sign-in page (youragency.careavail.app) and we email you a one-time code. If the code doesn't arrive, check spam, then ask your agency's administrator to confirm the email on your account — or email us and we'll sort it out.
Looking for the fine print? Read our Terms of Service and Privacy Policy.